Return and Replacement Policy

Return and Replacement Policy:

Unless otherwise specified by the warranty agreement or regulatory requirements, customers have the right to request a replacement for products purchased from Kizpro Store within seven days of receiving the product. No replacement requests will be accepted after this seven-day period.

To be eligible for a replacement, the product must be in good condition, and customers must not have used the product or derived any benefit from it. Kizpro reserves the right to inspect the product before processing a replacement to ensure its integrity.

Customers cannot request a replacement in the following situations:

When the product is custom-made according to the customer's specifications, with exceptions for products found to be defective or not meeting the customer's specified requirements.

For products like videotapes, discs, CDs, or software that have been used.

For items classified as publications, such as newspapers, magazines, books, or similar materials.

When any damage to the product results from the customer's mishandling.

When the contract involves the purchase of downloadable software products online.

Return Policy:

Customers have the right to terminate a contract and return a product purchased from Kizpro Store within seven days of receiving the product, as long as this action is in line with the warranty agreement and regulatory requirements. After the seven-day period, returns will not be accepted.

To be eligible for a return, the product must be in good condition, and customers must not have used the product or derived any benefit from it. Kizpro Store reserves the right to inspect the product before processing the return to ensure its integrity, and customers are responsible for any associated costs.

Customers cannot request a return in the following situations:

When the product is custom-made according to the customer's specifications, with exceptions for products found to be defective or not meeting the customer's specified requirements.

For products like videotapes, discs, CDs, or software that have been used.

For items classified as publications, such as newspapers, magazines, books, or similar materials.

When any damage to the product results from the customer's mishandling.

When the contract involves the purchase of downloadable software products online.

If the conditions of the return policy are met, customers have the right to terminate the contract and return the product to Kizpro Store, with a refund of the amount paid.